Terugbetalingsbeleid

 

Welcome to RM. Customer satisfaction is important to us.
Please read our Return & Refund Policy carefully before making a purchase from royalemode.com.


Returns
We accept returns on eligible products within 30 days of the delivery date.


To qualify for a return:


  • The bicycle must be returned in the same condition as received.
  • The item must not have been intentionally damaged, modified, or altered after delivery.
  • Proof of purchase from royalemode.com is required.


All original accessories, manuals, and included components must be returned with the item.


Free Returns
RM offers free return shipping within the UK - EU, for eligible returns approved by our support team.


Before returning any item, customers must contact us at Support@royalemode.com to receive return instructions.


Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.


If approved, your refund will be processed to the original payment method used for the purchase. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.


Non-Refundable Situations
Refunds may be denied or reduced if:


  • The item is returned damaged due to misuse.
  • Parts, accessories, or components are missing.
  • The item has been modified after delivery.
  • The return request is made after the 30-day return period.


Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong bicycle, please contact us within 48 hours of delivery at support@royalemode.com. We will work quickly to resolve the issue at no additional cost to you.


Order Cancellations
Orders may be canceled before shipment for a full refund. Once an order has been shipped, the standard return process will apply.


Shipping Area
RM currently ships only within the UK - EU. All orders include free shipping.


Contact Us
If you have any questions regarding returns or refunds, please contact us:


RM
Website: royalemode.com
Email: Support@royalemode.com


We are committed to providing a smooth and reliable shopping experience for every customer.